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Veterinary Receptionist's Handbook, by M.T. McClister, DVM, Amy Midgley
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Veterinary receptionists represent animal hospitals. They're the first people clients meet when arriving and the last seen when leaving. Veterinarian's messages are often delivered by them. One of the most rewarding positions at a practice, a veterinary receptionist is also the most important often deeply influencing the loyalty of clients.
This handbook is written not only for practice managers to guide receptionists, but for receptionists to read themselves.
In addition to commonsense advice from experienced receptionists, it offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses.
Revised and refined to reflect the modern veterinary practice, the new 3rd edition features:
A new chapter on fast-growing social media, Web resources for medical/general practice info. Updated, easier-to-use look and feel.
It's the perfect training tool for new and eager-to-learn veterinary receptionists to excel at their job.
- Sales Rank: #80164 in Books
- Published on: 2014-03-01
- Binding: Spiral-bound
- 223 pages
About the Author
Authored by M. T. McClister and Amy Midgley, two experts on the intricacies of veterinary office and veterinary business administrative support work.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Must have for a veterinary receptionist.
By Ebalinna Vaughn
This is an excellent resource for a veterinary clinic and receptionist. I bought the first edition many years ago and this is a very nice update.
0 of 0 people found the following review helpful.
Not what I expected... hard to follow ...
By carole6836
Not what I expected...hard to follow. Not something that a new receptionist can pick up and look up answers quickly.
0 of 0 people found the following review helpful.
Five Stars
By Fleming Island Pet Clinic
Fast shipping and a great book.
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